Do you have any questions about (renting) our vans or road assistance? Have a look at our Frequently Asked Questions below.
Yes. The down payment, equal to 50% of the total, is necessary in order to confirm the booking and allocate the Van to your reservation. Especially in high-season we cannot guarantee availability without any down payment. During pick up, the remaining amount (50% of the total) is then paid via credit card.
We accept VISA and MasterCard as Credit / Debit Card payments, that can be directly done on our website. Upon arrival you can use the same card for the final payment of the remaining 50%. Therefore, a Credit Card will be needed at the point of pick up, in order to assure the security deposit.
No. All the costs mentioned in your quote / confirmation are final. There are no surcharges or hidden fees unless you modify your reservation. In case of accident or damage, the confirmed security deposit will be the maximum amount charged.
Please note that fuel and tolls are to be paid by the traveller.
Rates & Reservation
The minimum rental period is 2 nights. We might consider exceptions for group bookings or special events. In the summer months and in high-season the minimum booking is generally 6 nights. Please contact us for specific requests.
The nightly rate is the fee of the campervan rental which includes “Risk-Taker” insurance and 24/7 roadside assistance, along with VAT. It may vary depending on seasonality, promotions and other rental conditions.
Pick up and return
When coming to collect the campervan you should have with you:
- Driving licence from all drivers
- Credit card of the hirer/renter (with enough funds to cover the Liability/ Security Deposit)
- Passport / I.D.
- Booking reference
The person driving the vehicle needs to be the same as the credit card holder for the security deposit.
Check-in times are between 14:30 and 19:30, and check-outs from 08:00 to 11:00. Want a different time to check-in or out? Use our 24h check-in and check-out service, but do keep in mind that an extra fee will be added to your booking.
We offer 7 different locations between Portugal and Spain that you can choose to pick up and drop off the camper.
The pick-up can be either made in one of the depots or at the airport, for an extra fee. We provide an airport shuttle service from the terminal to our depot should you require. The same can be arranged for some other points in the city depending on availability.
If not specified differently, the drop off should be made at our warehouse, where we then have shuttle service back to the airport terminal for an extra fee. Any other location cannot be guaranteed and will depend on the availability of our staff. At the drop off we need to carefully check the campervan for potential damages, refunds, etc.
Usually a pick-up/drop off at the hotel or in the city centre will not be possible due to city traffic and restrictions against stopping on the side of the road for pick up. However, for any special requests, please don’t hesitate to contact us.
The camper should be returned with the same level of fuel as you had at the time of pick up, and the grey water deposit should be emptied. Should the chemical toilet have been rented, it should be emptied and rinsed also.
As soon as you know about the delay, you should contact us by phone. Secondary alternatives are via WhatsApp, Skype or Email. We will then inform the responsible Operational staff about your delay and apply potential late pick up/drop off fees, if outside the pick up and drop off hours, that may be 199€. Since the delay is not scheduled, waiting times may occur.
In case the pick-up cannot be made on the booked day due to delays, please contact us as soon as you are aware of the situation. Days of the booking cannot be refunded. We can help you with organising accommodation and transports if needed, depending on availability.
Documentation and basic requirement
To drive our campervans, a normal valid driving licence category B is required and the driver must be over 18 years old. For short and medium-term rentals, there is no international license required.
The minimum age to drive our campervans is 18 years old. Drivers under 25 years old are required to choose the Take a Chance or Stress Free insurance. You can check our insurance packages' page for more detail.
This additional insurance will decrease the security deposit amount from 1999€ to 749€ (Take a Chance Insurance) or 399€ (Stress Free Insurance) and provides protection against windows and tire damages, along with less risk for drivers that may not feel as experienced.
From 1 to 3 drivers, depending on the insurance package you book. With the basic insurance only one driver is allowed. To add a second driver you can choose the Take a Chance Insurance and if you take the Stress Free Insurance you can go up to 3 drivers.
In the event that you have to cancel your reservation with us, please send us an email, confirming your name and the dates of your booking, using the email registered for the booking. According to the Terms & Conditions we will proceed with the request and any applicable refunds.
If you need to cancel more than 30 days prior to the scheduled pick up time, we will refund the full prepaid amount. If you cancel the booking less than 30 days before the scheduled pick up time, the applicable cancellation or no-show fees will apply.
If you cancel your reservation within 30 to 15 days prior to the scheduled pick up time, the 50% deposit will not be refunded (cancellation fee), nevertheless the final remaining amount will not be charged.
If you cancel your reservation within 15 days prior to the scheduled pick up time 100% of the reservation will be charged on your credit card (no show fee).
A change in dates, locations, type of campervan or other details will depend on the current availability and must be approved by West Coast Campers. Additional charges may apply. However, we will always try our best to make our travellers happy, so do not hesitate to contact us directly for individual requests.
We reserve the right to upgrade or assign your reservation with a similar category campervan.
Campervan models and characteristics
Feel free to visit the campervans' page on our website to have a full overview of each model, along with pictures, floor plans and descriptions. For further information please contact us and we will provide you with our tailored advice!
Our fleet is composed by vehicles registered between 2011 and 2017, such as Fiat Ducato (2.0 Multijet 115 Diesel) Renault Master (2.0 115 Diesel), Renault Trafic (2.0 115 Diesel), Mercedes-Benz Vito (109 CDI/32 1.6 90 Diesel) and Mercedes-Benz Sprinter (211 CDI/37 2.2 114 Diesel).
All our campervans have manual transmission.
All our campervans are equipped with seatbelts for 4 passengers, except for the Hang Five model (5 people). All models have 2 double beds, except for the Twin Fin model that has one double bed.
We aim to accommodate customers’ requests whenever possible. However, due to logistics reasons, it is not possible for us to guarantee that the design of your preference will be allocated to your booking.
Yes, of course! You are more than welcome to visit our depots to check the campervans and meet our staff.
Unfortunately, our vans do not have wheelchair ramps or tie-down docks at this time. However, that is something we wish to address in a near future, since it is our goal to ensure the accessibility of this kind of experience to the maximum number of people.
Due to logistics reasons, it is not possible for us to guarantee in any scenario that the van version of your preference will be allocated to your booking.
We always try to provide a full tank, so you can enjoy your road trip right after pick up. Should you receive a camper with less than a full tank, we will take note on your contract and you are required to refuel at the same level as pick up.
Yes, the campervan needs to be returned with the same amount of fuel as at the time of pick up, otherwise re-fuel charges will apply.
The campervan should be returned in a clean condition.
- The grey water deposit should be emptied.
- The extras you have rented, like the chemical toilet or surfboards for example, as well as the cooler box and the dishes, should be cleaned and returned.
In the case of a returned campervan that needs professional cleaning, an additional cleaning fee of 100€ will be charged.
Every booking includes standard features in order to make your road trip experience perfect. We provide 24/7 roadside assistance, unlimited kilometers, portable cooker, a complete kitchen and cleaning kit and an electric cooler.
Yes. Or you can add a bedding kit as an extra.
You can bring your own child seat or you can add it to your booking as an extra.
Yes. All our campervans are equipped with air conditioning in the front seats. Furthermore, the vehicles have 2-3 skylights for additional air-flow.
You can add an electrical portable heater to your booking that runs with the 220V socket whenever the campervan is plugged to power. The socket can be found in the living area of the campervan.
The Nazarena and The Shaka models: The internal shower works at all times, even when the van is not plugged into an electrical socket due to the fact that the water pump is powered by a secondary battery. However, in order to access hot water the van is required to be plugged in to an electrical outlet as the water boilers require more electricity to generate heat and provide hot water throughout the van.
Hang Five, Twin Fin, The Charger and Dawn Patrol models: These models are equipped with a convenient exterior shower that was designed to be used as a quick outside rinse.
The best way to understand how a chemical toilet works is to see how the experts handle it! Check out this video for a Porta Potti Tutorial available with subtitles in all languages.
With every booking we are providing a cooling box, which additionally can be plugged in for enhanced electrical cooling. The box is isolated and fits around 25L. Whenever you are driving, you can plug it into the 12V socket, available in the kitchen area. The ventilator will then cool the inside up to 15 degrees.
Yes. The campervan has a few car plugs with 12V, USB sockets and standard 220V sockets (European format). They are placed all over the camper to provide you a comfortable living space, including USB sockets in the bed area (only on the FIAT vans) in order to charge your phone at night. The 220V sockets will work whenever the campervan is plugged in.
All West Coast campervans run on Diesel. The tank fits 70-90 litters, depending on the size of the vehicle. The usage will vary on the driving behaviour, but the average consumption is 8L for every 100km.
Depending on the size of the campervan, the fresh water tank fits 30 - 50 litres. The dirty water from the kitchen sink + shower run together into the grey water deposit under the camper. After using one water tank, it is recommended to empty the grey water deposit, as this can release strong odours and cause overflowing into the sink and shower if not emptied regularly. To dispose of the grey water properly, ensure the camper is parked over a proper water discharge station*. Then open the grey water deposit by accessing the red faucet located under the right sie of the camper.
* Water discharge stations may be found in several locations such as camping sites.
All around Portugal and Spain you will find water facilities that allow you to refill the water deposit in your camper. Camping grounds, service areas or fuel stations are normal places where this is possible.
If you don’t have any gadgets plugged in, or the cooling box turned on, the secondary battery should power the back part for several days. The LED lights and the water pump are designed to be energy efficient. We recommend charging the campervan at least 3 times per week if you are not driving around. While the camper is being driven on the road, it is charging the back battery and will therefore not require as much external charging.
Of course! You can find them all on our extras page. When completing your booking, select the extras you desire and they will be added to your trip!
Most of the extras we have in stock, providing travellers with the opportunity to add or remove at the time of pick up. To provide the exact extras with the features you are looking for (such as dimensions or size) it is advised to select them in advance with your booking, to ensure availability.
Our campervans do not have outside racks. You will be able to store your boards over the top bed or below the beds and our foldable bikes can be easily stored inside the campervan.
Our Wi-Fi is provided by a 4G hotspot that has coverage all over Portugal and Spain. In Portugal the plan includes unlimited data, in Spain the data plan is limited to 1GB per day. The Wi-Fi is provided by a small portable box that can be easily carried.
Of course! The Risk-Taker Insurance plan is included with every booking. This means that without paying any extra charges you are going to have unlimited kilometres, a 24/7 roadside assistance and coverage for the damages caused to third parties. You can also choose from one of our other two packages (Take a Chance or Stress Free) for added protection. Check the most suitable option for your trip on our Extras and Insurances page.
The security deposit required for the booking is basically the same as the liability of the camper. The security deposit amount depends on the insurance model you choose with your booking (1999€, 749€ or 399€ for the Risk-Taker, Take a Chance or Stress Free options respectively). This amount will be blocked on your credit card during the road trip and can be deducted up to 20 days after drop-off - in case of any damages, traffic violation tickets or tolls.
Check every detail of our insurance packages on the Extras and Insurances page of our website. Please have in mind that all the insurance packages do not cover negligent behavior, as explained in our Terms & Conditions.
West Coast Campers is not legally allowed to stipulate an insurance that covers goods that are property of the traveller. We recommend contacting your personal insurance company to see if you are insurance during your travels or if they offer any additional traveller insurance. Many credit card companies (VISA, AMEX, etc) offer this service to their customers.
Unfortunately, no. Here at West Coast Campers we love animals and have a full understanding that pets are our family and deserve to join the experience. Nevertheless, due to hygiene and allergies, we are not able to accept any animals in the campervans.
Our travel team is full of amazing advice for the perfect adventure. For any possible request, please feel free to contact us or check out our Facebook, Instagram, Twitter or Pinterest!
Yes, we do! All you must do is to contact our friendly customer support team, or ask to our staff during check in, and they will be happy to help you!
We always recommend spending the night at campsites or service areas since you will have available all the amenities you might need such as electricity (to charge the van), full bathroom, specific areas to waste the water deposit, among others.
You can drive all around Europe with our campervans and enjoy the unlimited kilometres.
You can pay the tolls directly at the highway.
Emergencies and Roadside Assistance
In case of an accident or if you need roadside assistance, you should immediately call us at our toll-free number or the direct number of the location you picked-up the van. If needed, we will call roadside assistance for you to avoid any language barriers.
If you are experiencing any issues with the camper during the travel or have doubts about functionalities, you are more than welcome to contact the phone number available in your contract or the West Coast Campers toll-free number. You can reach us by email, phone, Whatsapp, or Skype 24/7.